Refund Policy
- Not downloaded yet? Ask within 14 days for a full refund.
- Already downloaded? We can't refund a change of mind.
- Faulty or not as described? We'll fix it, replace it or refund you.
1. Changed your mind
If you haven't downloaded a product yet, you can ask for a full refund within 14 days of buying it.
Once a download has started, you can't get a refund just because you changed your mind. You agreed to this at checkout when you asked for immediate access. This is allowed under the Consumer Contracts Regulations 2013.
2. Faulty or not as described
Your legal rights always apply. If a file doesn't work, is incomplete, or isn't what the product page described, tell us. We'll first try to fix or replace it. If we can't, or it doesn't solve the problem, we'll give you a partial or full refund.
Please tell us what's wrong and, if you can, include a screenshot. It helps us sort it out quickly.
3. How to ask for a refund
Email support@studio221.co.uk or use the Contact page. Include your order number (it starts with S221) and the email address you bought with. We'll reply within 2 working days.
4. How refunds are paid
We refund to the payment method you used, within 14 days of agreeing the refund. Your bank may take a few more days to show it. When a product is refunded, it's removed from your account and your licence to use it ends.
5. Chargebacks
Please contact us before disputing a payment with your bank. We'll usually be able to help faster. We keep records of orders, consent and downloads, and may share them with the payment provider if a payment is disputed.
6. Custom work
Refunds for custom projects and sessions follow the terms in your written quote. If you cancel a session with at least 24 hours' notice, we'll refund it in full or move it to another time.